Before You Go
Each airline has specific weight limits for checked-in luggage. PI will alert you to the specifications and limitations. If you are flying on more than one airline, please be sure to adhere to whichever weight limit is lower to avoid having to pay extra. Please do remember that each individual is responsible for carrying his/her own luggage.
Due to limited space available on buses for luggage, only ONE suitcase (limited to 50 lbs) and one small carry-on bag such as a backpack or briefcase per person is allowed. Your final itinerary package will include two Perform International luggage tags to be placed on your checked luggage and carry-on. We strongly recommend you also add your own luggage tag on both your checked and carry-on luggage. Note: Carry-on luggage must fit under seat or in overhead compartments of the plane and under the seat or in your lap while on the bus. Most airlines will accept 54 maximum linear inches (length + width + depth) for checked luggage. Suggestions for packing: If you are traveling as a couple, you may want to pack clothes for both in each suitcase. This way, if one suitcase is lost, each person will have clothing to wear.
While PI will try to match you with a roommate, we cannot guarantee one will be available. Therefore, you should try to find a roommate and notify us of your selection no later than 120 days prior to departure. If no roommate can be found, you will receive an invoice for the single room supplement charge(s) as listed in the Terms and Conditions under Accommodations. This notification may come as late as 30 days prior to your departure.
Every effort will be made to ensure you see the sites listed in your program; however, we reserve the right to alter the sightseeing itinerary to accommodate changes in local conditions and/or circumstances. If possible, you will be notified of any changes that are made to this itinerary prior to departing the U.S.
Which meals are included depends on your destination. On most tours breakfasts and some evening meals are included – please see your specific tour itinerary for more details.
Your tour price is split into multiple payments throughout the year; please check the Deposit Schedule in your Tour Brochure for more details.
On the Way
We use many airlines depending on the global destination, time of year and budget. Generally, PI will determine which airline will be used between 6-9 months prior to departure.
If you elect to purchase a land-only package you can book your air ticket directly with your preferred airline. Please note, transfers from and to the airport in your destination are based on the arrival and departure times of the group air booking. Coaches will not be able to wait for passengers who arrive later on flights booked directly with another carrier. For groups of 10 or more booking a group reservation, you cannot select the airline for your travel.
If you are traveling with a group of 10 or more, international flight information will be available approximately 60 days prior to departure; domestic flight information will be available approximately 45 days prior to departure.
All flight times are subject to change by the airlines without advance notice. PI is not responsible for changes and/or delays in airline schedules, nor the expense associated with such changes.
Contact our office immediately so we can inform all necessary parties. The airline’s responsibility is to get you to your destination as quickly as possible. Be sure to call the emergency contact phone number listed in your travel documents as soon as possible.
In general, group purchased seating arrangements cannot be organized before departure. Airlines will assign seating for group bookings based on their internal rules and regulations. If you have a special meal request it should be submitted in writing no later than 90 days prior to departure. We cannot, however, guarantee your request will be honored by the airline.
Every effort will be made to keep groups together if they are traveling from the same departure city; however, depending upon the size of the group and the availability of seats on the same flights, some groups may be on several different domestic and/or international flights. NOTE: If part of the group is participating in an extension, they may not be on the same international flights as passengers doing the basic program only.
We do request that our groups are seated together. However, depending on your group’s size, you may or may not sit together. You will receive seating assignments when you check in.
In the event of travel delays during your tour, PI will assist in making such alternative travel arrangements as it considers appropriate to the circumstances. PI will not accept the additional costs incurred for delays beyond its control and for which it is not liable.
These regulations and restrictions change frequently. Please see www.tsa.gov for the most up-to-date information.
This depends on the length of your flight and what airline you will be flying with. On trans-Atlantic and trans-Pacific flights you will be given meals on the plane free of charge. For flights within the US and Europe food will generally be offered, but it is not always free of charge.
It is the responsibility of the airlines to recover any lost luggage. Please be sure to file a report with the airline at the airport where you arrive. Although PI will do everything we can in helping with the process, we cannot help to recover lost luggage. It is an issue between the luggage owner and the airlines.
When We Arrive
There will be some free time on every tour – for shopping, sightseeing on your own, extra activities, etc. PI Tour Directors are happy to provide ideas for free time and evening activities. The cost of these activities is not included in the package price so you will need to budget for this before you depart.
This will depend on which hotel you are staying in. Each hotel room will be ensuite and linens will be provided. Each hotel will vary in terms of supplying hairdryers, safes, etc. For some student groups PI may book multi-bedded university dorm accommodation but only if specifically requested.
File a claim at the airport before you leave the baggage claim area. It will be the airline’s responsibility to get lost luggage to you or to compensate you for damaged luggage. We will do our best to follow-up with the airlines but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag. If you purchased Travel Insurance you will also need to file a claim with the respective insurance company.
After going through passport control, you will need to collect your luggage (luggage carts may be free or available for an extra charge) and pass through customs. You will be met by an airport representative outside the baggage claim area. Please follow instructions from our representative.
The transfer time can vary greatly from city to city.
At the Hotel
Your luggage will be loaded on and off the motor coach by the driver. You are responsible to transfer your luggage from the curb to your room and back to the motor coach upon departure. On some trips, porters may be available to assist you with your luggage.
Each room will have a private bath, TV and phone. Most hotels do not provide small washcloths, so you may want to bring your own but do not leave them in the bathroom as the staff will whisk them away into the laundry and you will probably never see them again.
Most hotels provide hair dryers in the rooms. If you bring your own, be sure it is one that has dual voltage so you can switch between 125v and 250v. You will need an adapter for your hair dryer. We do not suggest bringing curling irons or flat irons as the voltage is usually too high. If you choose to bring a curling/flat iron, be sure that it has dual voltage capabilities.
Generally, breakfast and some dinners are included. Lunches are only included when specified in the itinerary. Please consult your Tour Brochure for a detailed list of inclusions. Coffee and tea are served at breakfast but beverages at dinner, except for tap water, will be at a supplemental charge. All other meals are at your expense. Bottled water is recommended at all times outside the US.
The deluxe touring motor coaches are modern and air-conditioned.
In most countries coaches have an emergency restroom. On-board restrooms are only for emergency situations as the disposal sites are not readily available in many cities. Your Tour Manager and driver will plan sufficient stops along the way for the comfort of our passengers.
Most everything has been included in your tour cost with the exception of meals not listed on your itinerary, shopping and optional tours (where applicable). Suggested amount of tips is $5 per day for guides, $3 per day for drivers.
Our suggested amount for tip is $5 per person/per day for your guide and $3 per person/per day for your driver. Perform International will coordinate with your group leader if tips should be pre-collected prior to departure as part of your tour package price.
Prepaid gratuities have been collected for the following staff persons: hotel and local restaurant dining room staff and hotel housekeeping. For restaurant meals not included in your tour package, taxi rides, etc. you will be responsible to tip the local service provider.
Some of the days involve long bus rides and/or considerable walking, so comfort is essential. Comfortable shoes are a must! Also, bring a rain coat and/or umbrella as the weather can be unpredictable. For performance groups, you will be informed as to performance wear in the final packet of information.
Bring your medicine in the original bottle. Also, bring a copy of the generic names for each. If you have medications which need to be refrigerated, you will need to make the appropriate arrangements with the airlines, hotels and cruise line. An ID bracelet or a note from your doctor regarding any special treatments you are receiving will prove invaluable in the event of an emergency. Always carry medication that is needed on a daily basis in your carry-on and on the motor coach where it is easily accessible.
In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected.
For more information on the available plans click here or contact Travelex Insurance 800-228-9792 and reference location number 100364.
The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94
Leave valuables, including items of sentimental value, at home! Put your name, address and departure date on all belongings so that any recovered items will be returned as quickly as possible. Shipping costs will be your responsibility. We suggest you make a list of all items you take along with their perceived value. Double check before you leave the hotel, bus, airplane, etc. PI will not assume responsibility for lost items.
Sunglasses, a sun hat, sunscreen, wipes and wash cloths, camera (incl. a battery charger) and sundry toiletry items are musts. You may wish to bring a calculator for exchange rates while shopping. Passengers bringing video cameras are advised that museums and archeological sites frequently charge a fee for their use. In the event of inclement weather, bring a light waterproof jacket or an umbrella.
Yes… Be on time for the bus each day. Settle personal charges the night before checking out of the hotel. Notify your Tour Leader or Guide if you will not be on the bus for sightseeing. Remember you are a guest in another country… Be gracious… expect that customs and food will be different than at home.
Cancellations and Refunds
Call our office immediately, and then submit your cancellation in writing. Cancellation and refund schedule can be found in the terms & conditions which are included in your Tour Brochure. NO REFUND for cancellations within forty-five (45) days of departure. All cancellation requests must be addressed to Perform America in writing.